Service Desk Representative Senior Associate
New
J
JobgetherIT Support
Based in United StatesFull-TimeSenior
SalaryCompetitive compensation based on experience and qualifications.
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Job Details
- Experience
- 0–2 years of relevant experience in IT support, service desk operations, software support, or related technology roles preferred.
- Required Skills
- Customer serviceTroubleshooting
Requirements
- 0–2 years of relevant experience in IT support, service desk operations, software support, or related technology roles preferred.
- Strong troubleshooting and analytical skills with the ability to investigate and resolve technical issues.
- Knowledge of software systems, hardware testing, application support, and technology environments.
- Ability to manage multiple support requests while prioritizing tasks effectively.
- Strong customer service mindset with the ability to communicate clearly and professionally.
- Comfortable collaborating with technical teams, business stakeholders, and external vendors.
- Detail-oriented approach with strong organizational and documentation skills.
- Ability to learn new technologies, applications, and support processes quickly.
- Experience with software testing, system administration, or technical troubleshooting is a plus.
- Ability to work independently with minimal supervision while maintaining quality and accountability.
Responsibilities
- Investigate, diagnose, and resolve complex technical issues involving applications, hardware, software, and end-user technology.
- Provide advanced technical support to internal users while following established service desk procedures and protocols.
- Manage assigned tickets, monitor issue progress, and ensure timely resolution while maintaining strong customer communication.
- Test software and hardware solutions to verify functionality, identify defects, and support successful technology deployments.
- Conduct analysis of recurring issues and recommend system or process improvements to reduce future problems.
- Collaborate with network teams, software developers, vendors, and technology partners to restore services and resolve root causes.
- Support implementation and upgrades of new or enhanced technologies by validating functionality and user impact.
- Create clear client communications and technical documentation based on issue analysis and resolution steps.
- Partner with business teams to address advanced technical needs and improve first-contact resolution rates.
- Provide guidance on applications, support procedures, and technology-related improvements based on user needs and operational insights.
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