Customer Service Support Representative
New
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LabcorpHealthcare Laboratory Services
US Remote, 9:30 AM to 6:00 PM ESTFull-TimeEntry
Salary18 - 21 USD per hour
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Job Details
- Languages
- Bilingual in Spanish
- Experience
- 3 months or more of customer service experience
- Required Skills
- SalesforceMicrosoft OfficeCustomer serviceCRM
Requirements
- High School Diploma or GED.
- 3 months or more of customer service experience.
- Bilingual in Spanish.
- Proficient with Microsoft Office programs.
- Experience with Salesforce.com and/or Laboratory Information Systems.
- Private, HIPAA-compliant workspace.
- Internet 100 Mbps minimum.
- High level of attention to detail with the ability to prioritize and multitask.
- Ability to work in a fast-paced production environment and meet established turn-around times.
- Strong communication skills, both written and verbal.
- Flexibility to work overtime or other shifts depending on business needs.
Responsibilities
- Act as a liaison between Labcorp, the customer base, and patients.
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
- Inquire, clarify, and confirm customer requirements and understanding of the solution.
- Provide additional customer education and information as needed.
- Qualify and establish inbound new customers requesting Labcorp's products and services.
- Work in multiple databases to research complex issues and questions.
- Notify clients of test results in a timely and accurate manner.
- Review test forms for accuracy and report any discrepancies.
- Perform administrative support for medical record management and CRM data maintenance to ensure HIPAA compliance.
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