Customer Service Representative
New
P
Point CThird-party administrator
United States - Remote, 8:00 am to 8 pm Monday – Friday, Eastern TimeFull-TimeMiddle
Salary$18 - $20 USD
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Job Details
- Experience
- 2+ years of customer service experience; 1+ years in a TPA or payer setting.
- Required Skills
- Microsoft OfficeCustomer service
Requirements
- 2+ years of customer service experience.
- 1+ years of experience in a TPA or payer setting.
- Bachelor’s degree or medical billing/coding certification.
- Strong communication and multitasking skills.
- Proficiency with Microsoft Office.
- Ability to work remotely and handle prolonged computer-based tasks.
- Experience with self-funded plans (preferred).
Responsibilities
- Create a welcoming experience by authentically engaging every caller, every time.
- Make a connection with customers by engaging in friendly and genuine conversation throughout each call to provide a world-class experience.
- Interact with team and co-workers in a supportive and purpose-drive environment.
- Thoroughly and accurately answer questions about customers’ healthcare accounts.
- Thoughtfully listen to callers’ needs and provide appropriate solutions.
- Demonstrate a culture of ethical conduct, safety, and compliance.
- Handle 35-50+ inbound and outbound phone calls per day.
- Work closely with claim staff to make warranted adjustments to claims.
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