Bilingual Customer Service Representative
New
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Systems & Methods, Inc.Human services technology
United States, Monday-Friday, 8a-5p MSTFull-TimeEntry
Salary15 USD per hour
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Job Details
- Languages
- Spanish/English
- Experience
- At least one year prior experience
- Required Skills
- Microsoft OfficeCustomer serviceData entry
Requirements
- High School Diploma or equivalent.
- At least one year of experience in service delivery, customer service, call center technology, or a related field.
- Bilingual in Spanish and English.
- Proficiency in data entry, including keyboard, mouse, and 10-key operation.
- Basic knowledge of Microsoft Windows and Office suite.
- Excellent interpersonal skills, including patience, tact, and courtesy.
- Ability to diffuse upset customers and deliver difficult information effectively.
- Capability to handle high call volumes.
- Ability to work under pressure and effectively multitask between calls and correspondence.
Responsibilities
- Answer incoming calls in a timely manner.
- Provide callers with accurate account information and educate them on appropriate policies and procedures.
- Redirect callers to the appropriate area or agency when necessary.
- Maintain up-to-date knowledge of procedures and systems.
- Communicate client concerns and feedback to management.
- Research and process all correspondence received by email, fax, and mail.
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