Customer Service Representative
New
M
MediDriveHealthcare NEMT
United States, ESTFull-TimeEntry
Salary16 - 18 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ year
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- 1+ year of experience in a call center, customer service, healthcare, transportation, or similar role.
- Must have your own equipment.
- Strong communication skills and ability to remain calm under pressure.
- Comfort navigating multiple computer systems and documenting quickly.
- Detail-oriented with strong problem-solving ability.
- Reliable attendance and punctuality.
- Ability to work assigned shifts: Sun-Thurs or Tues-Sat, 8:30 AM - 5:00 PM EST.
Responsibilities
- Answer inbound calls and assist members with scheduling, updating, or canceling transportation.
- Make outbound calls to confirm trips, provide updates, or follow up on issues.
- Use internal systems to verify eligibility, benefits, and required trip information.
- Handle concerns related to late drivers, missed pickups, or other transportation challenges.
- Document all interactions clearly and accurately in the CRM system.
- Follow all state Medicaid, HIPAA, and transportation compliance requirements.
- Meet or surpass KPIs such as quality, AHT, adherence, attendance, and accuracy.
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