Customer Services Representative (Verification of Benefits)
New
J
JobgetherHealthcare Services
Based in United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- At least 1 year of related healthcare, insurance, or call center experience preferred
- Required Skills
- Customer service
Requirements
- High school diploma or GED required.
- At least 1 year of related healthcare, insurance, or call center experience preferred, or an equivalent combination of education and experience.
- Knowledge of medical insurance terminology and healthcare revenue cycle processes.
- Ability to quickly learn department procedures, systems, and customer service standards.
- Strong verbal and written communication skills with excellent listening abilities.
- Ability to prioritize multiple tasks and meet productivity and quality objectives.
- Reliable, team-oriented, and professional with strong interpersonal skills.
- Comfortable working independently in a remote environment while maintaining communication and accountability.
- Ability to understand and apply payer rules, regulations, and client-specific information.
Responsibilities
- Handle inbound calls from patients, attorneys, insurance providers, and other stakeholders to address questions and resolve billing-related issues.
- Clearly communicate revenue cycle processes, insurance information, and account outcomes while ensuring a positive customer experience.
- Apply knowledge of healthcare insurance terminology, payer requirements, and applicable regulations to support accurate responses.
- Assist callers by researching issues, identifying solutions, and escalating matters when necessary.
- Follow established customer service policies, procedures, and quality standards.
- Manage multiple tasks while maintaining productivity, accuracy, and service excellence.
- Support additional departmental responsibilities and operational needs as assigned.
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