- Address customer questions and concerns about products and services by phone, email, and chat.
- Manage large amounts of inbound calls in a timely manner.
- Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
- Use company and client resources to handle calls accurately.
- Identify upsell and cross-sell opportunities.
- Participate in efforts to support customer satisfaction and maintain quality.
- Complete training sessions and cross-train as requested.
- Maintain punctuality and attendance at scheduled times.
- Protect confidential information and follow company security policies.
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