- Make outbound cold calls to businesses and potential customers
- Handle inbound calls and follow up with interested prospects
- Speak with business owners, managers, and other decision-makers
- Build rapport and establish relationships through natural conversation
- Identify customer needs and determine whether our products/services are a good fit
- Present solutions and make sales offers in a conversational manner
- Follow up with prospects through phone and other communication channels
- Maintain accurate notes and customer information in company systems
- Manage multiple conversations, systems, and tasks throughout the day
- Overcome objections and confidently move conversations toward a sale
Customer serviceMultitaskingActive listening