- Manage inbound and outbound calls in a timely manner.
- Address customer questions and concerns about products and services through phone, email, or chat.
- Follow communication scripts when handling different topics.
- Identify customer needs, clarify information, research, and provide solutions or alternatives.
- Use company and client resources to handle calls accurately.
- Upsell products when opportunities arise.
- Move between tasks without losing efficiency or composure.
- Maintain punctuality and attendance at scheduled times.
- Remain positive and professional in customer interactions.
- Cross-train as requested.
Customer serviceActive listeningCustomer support