GTM Operations Associate
New
G
GatherB2B SaaS
Location: RemoteFull-TimeEntry
Salary$75,000 - $95,000 annually
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Job Details
- Experience
- 1–3 years
- Required Skills
- Customer SuccessHubSpotAccount ManagementCRMCustomer support
Requirements
- 1–3 years of experience at a B2B SaaS or tech company in Customer Success, Sales, Account Management, Revenue Operations, Support, and/or a similar customer-facing role
- A strong bias for action and track record of following through on commitments from start to finish
- Hands-on experience with HubSpot
- Familiarity with Stripe or similar digital billing system
- Excellent written and verbal communication skills
- Quick to learn, adopt, and master new systems and tools
- Strong organizational skills with high attention to detail
- Excitement for an evolving startup environment
- Curious, resourceful, and eager to learn
Responsibilities
- Support customers throughout their journey, from initial onboarding to renewals and ongoing success.
- Own and navigate the GTM tech stack including Hubspot, Stripe, and other internal admin tools.
- Build your customer-facing skills by learning how to successfully conduct calls, live demonstrations, and implementation sessions.
- Help investigate customer billing questions, subscription changes, invoices, and payment issues.
- Ensure data accuracy across customer records and account details in our CRM, HubSpot.
- Partner with Product, Engineering and Support to resolve customer issues quickly.
- Identify opportunities to improve internal processes and customer experience.
- Capture customer insights to help shape our product and GTM strategy.
- Provide high-impact support across operations, sales, customer support, documentation, and/or special projects.
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