Support customers throughout their journey, from initial onboarding to renewals and ongoing success.
Own and navigate the GTM tech stack including Hubspot, Stripe, and other internal admin tools.
Build your customer-facing skills by learning how to successfully conduct calls, live demonstrations, and implementation sessions.
Help investigate customer billing questions, subscription changes, invoices, and payment issues.
Ensure data accuracy across customer records and account details in our CRM, HubSpot.
Partner with Product, Engineering and Support to resolve customer issues quickly.
Identify opportunities to improve internal processes and customer experience.
Capture customer insights to help shape our product and GTM strategy.
Provide high-impact support across operations, sales, customer support, documentation, and/or special projects.
Customer SuccessHubSpotAccount Management+2 more
About Gather
Gather is transforming remote interaction. You build human connection in customizable 2D virtual worlds. Forget traditional video calls; you create immersive experiences. Users host weddings, magic conventions, and daily work meetings. Your platform hosts tens of thousands of users weekly. Over one million hours of conversation flow through it. Fortune 500 companies and startups use your solution. You are uniquely positioned to understand how work gets done. Your mission is to make remote work fun and collaborative.
How We Work
You are a remote-first company, emphasizing fun and connection. You believe in flexible work arrangements. Your workplace is inclusive and equitable for everyone. You foster spontaneous conversations and interactions. Every team member has an outsized impact on the business. You value self-starters who take initiative.
Why Join Us
You will support customers from onboarding to renewals.
You will own and navigate the GTM tech stack, including Hubspot and Stripe.
You will build customer-facing skills through calls and demonstrations.
You will identify opportunities to improve internal processes and customer experience.
You will capture customer insights to shape product and GTM strategy.
Benefits & Perks
Remote work from a state-of-the-art virtual office.
Competitive compensation including benefits and bonuses.
Comprehensive medical, dental, and vision insurance for employees and dependents.