Senior Manager, Client Experience (Pre-Sales Solutions & Scoping)

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NavanSaaS, Corporate Travel

Remote (USA)Full-TimeManager

Salary not disclosed

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Job Details

5–7+ years of progressive experience in Pre-Sales Solutions, Customer Experience Operations, Commercial Scoping, or Technical Account Management.
Experience in SaaS or corporate travel ecosystems.
Proven background working alongside high-velocity commercial teams.
Strong navigation skills within multi-regional internal organizations.
Demonstrated ability to protect operational boundaries while accelerating deals.
Strong interpersonal, communication, negotiation, and relationship-building skills.
Ability to confidently manage high-stakes commercial discussions.
High integrity, critical independent thinking, sound judgment, and ability to enforce guardrails.
Strong analytical skills and capacity modeling aptitude.
Ability to work with support data, AI automation metrics, and custom configurations.

Personally lead and deploy the GOS 'Sales Squad' initiative to embed operational experts into late-stage enterprise sales pitches and RFP responses.
Partner with commercial pricing and strategy teams to identify and simplify legacy service offerings into unified, high-value packages.
Translate streamlined service configurations into value-driven commercial narratives for executive stakeholders.
Align operational delivery packages with regional pricing structures and AI-first support capabilities.
Work with Sales leadership to co-author creative operational solutions that protect margins and scale effectively.
Forge deep relationships across commercial and Global Operations and Services teams.
Act as the operational liaison between GO&S and the Sales organization, attending commercial pipeline reviews.
Establish process checkpoints to eliminate scoping errors and misaligned tier commitments.
Maintain and publish pre-sales operational collateral, capability matrices, and standard SLA decks.
Track and report on key operational health indicators for deal quality, scoping compliance, and pipeline velocity.

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