Accounts Receivable & Collections Specialist
New
V
VA Claims InsiderFinance
Remote (PH)ContractMiddle
Salary1,200 USD per month
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- Customer serviceBookkeeping
Requirements
- 2+ years of experience combining outbound collections, call center workflows, and basic bookkeeping or transactional processing.
- Proficiency in QuickBooks Online.
- Experience executing transaction reversals via merchant gateways (e.g., Stripe, PayPal, or QuickBooks Payments).
- Exceptional phone etiquette and active listening skills.
- Ability to remain calm and professional while handling difficult financial conversations.
- High accuracy in entering numbers and matching refund amounts to original transaction receipts.
- Strong attention to detail regarding financial adjustments and documentation.
Responsibilities
- Conduct daily outbound call loops to clients with past-due invoices, declined payment methods, or outstanding balances.
- Overcome objections, clarify billing questions on the spot, and securely process payments to resolve delinquent accounts.
- Review, validate, and process authorized customer refunds directly inside QuickBooks and payment gateways.
- Investigate customer complaints regarding overcharges or incorrect billing, resolve issues via phone, and issue appropriate credits or refunds.
- Keep precise, real-time records of all payment promises, refusal reasons, and refund justifications within the database.
View Full Description & ApplyYou'll be redirected to the employer's site
