Risk Operations Specialist
New
M
MelioFintech
Remote (Must be location in Denver, CO), 10AM through 7PM MST, Monday through FridayFull-TimeMiddle
Salary$75,000 - $85,000
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Job Details
- Experience
- 1+ years
- Required Skills
- ZendeskRisk Management
Requirements
- 1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space
- 1+ years experience working with ZenDesk
- Available to work between 10AM through 7PM MST, Monday through Friday
- Experience maintaining personal and group KPIs related to capacity and quality
- Excellent interpersonal, collaboration and communication skills
- Demonstrated ability to proactively problem solve and be a top-notch team player
Responsibilities
- Handle frontline fraud decisioning to support ongoing business needs
- Manage escalations related to Risk decisioning through cross-functional collaboration
- Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships, or live payments
- Communicate with customers via phone around account recovery efforts
- Contribute to projects, collaborate with team members on squad tasks, and proactively drive new initiatives
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