Technical Account Manager
New
A
Alpine IQSaaS
United StatesFull-TimeMiddle
Salary65,000 - 75,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- PythonSQLRESTful APIsLinuxSaaSGitHub
Requirements
- 3+ years of experience in Technical Account Management, Customer Support, or a similar role in a SaaS environment
- Strong technical foundation including SQL, APIs, and scripting (Python or similar)
- Familiarity with Linux command line and GitHub
- Experience working with CRM systems and technical troubleshooting tools
- Ability to diagnose and resolve complex technical issues efficiently
- Excellent communication skills with the ability to translate technical concepts to non-technical audiences
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Customer-first mindset with a focus on delivering outcomes and value
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field preferred
- Exposure to Go (Golang) is a plus
Responsibilities
- Build strong, long-term relationships with key stakeholders across assigned accounts
- Serve as the primary technical point of contact for customers, providing hands-on support and guidance
- Troubleshoot and resolve complex technical issues across APIs, integrations, and platform functionality
- Lead customer calls to address questions, provide solutions, and ensure successful outcomes
- Manage technical projects such as implementations, data transfers, and system configurations
- Collaborate cross-functionally with Product, Engineering, Support, and Sales teams
- Relay customer feedback to internal teams to help shape product improvements
- Document processes, solutions, and technical knowledge for internal and external use
- Manage multiple priorities while maintaining a high level of attention to detail
- Provide occasional after-hours support as needed
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