Senior Customer Success Manager
New
S
SalesloftSaaS Technology
Remote- USFull-TimeSenior
Salary$101,000 — $135,000 USD
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Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementData AnalysisSalesforceStakeholder managementCustomer SuccessSaaS
Requirements
- 6+ years of experience in a Customer Success role.
- 1+ years of experience using Salesforce CRM (leads, activities, contacts, opportunities, reporting).
- Intermediate to expert knowledge of Salesforce.
- Experience in a SaaS/Technology company or fast-growing start-up preferred.
- Expert project management and stakeholder management skills.
- Strong communication skills for written, verbal, and presentation environments.
- Ability to adapt executive presence for diverse audiences.
- Resourceful and creative approach to problem-solving and building processes.
- Confidence in technical discussions, including understanding of APIs.
- High level of empathy and emotional intelligence.
Responsibilities
- Build custom Mutual Success Plans to align strategy with business objectives.
- Manage multiple customer points of contact and prioritize key next steps.
- Analyze customer data to identify trends, focus areas, and potential follow-up actions.
- Create impactful QBRs and present actionable insights to stakeholders.
- Provide strategic guidance on sales and engagement best practices.
- Lead customer-facing webinars and internal trainings.
- Facilitate meetings with C-Level stakeholders to navigate success and complex conversations.
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