Application Support Engineer
J
JobgetherSoftware Support
Based in United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SQLJavascriptTypeScriptC#.NETReactTroubleshootingTechnical support
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent hands-on technical experience.
- Strong troubleshooting and problem-solving skills, with the ability to analyze whether issues originate from configuration, code defects, customer environments, or multiple factors.
- Working knowledge of C#/.NET, with the ability to read, debug, and modify production-level code.
- Familiarity with React, TypeScript, or JavaScript.
- Comfortable working with SQL and relational databases.
- Experience using development tools such as Visual Studio or VS Code.
- Ability to analyze logs, trace errors, and systematically investigate complex technical problems.
- Strong written and verbal communication skills, especially when interacting with customers and documenting technical information.
- Ability to remain calm and organized when managing multiple customer issues simultaneously.
- Strong ownership mindset with the ability to follow through and ensure issues are resolved.
- Willingness to complete background checks required for access to customer environments.
- Ability to travel occasionally (approximately 10%).
Responsibilities
- Manage and prioritize incoming customer support tickets, ensuring timely responses and resolution aligned with service expectations.
- Act as the primary technical contact for customers, providing clear updates and translating technical issues into understandable explanations.
- Investigate application issues by analyzing configurations, customer environments, business workflows, logs, and code behavior.
- Read and understand existing codebases, technical documentation, and system designs to identify root causes and implement effective solutions.
- Develop and deploy targeted code fixes using C#/.NET and React/TypeScript across production and testing environments.
- Configure and troubleshoot core application functionality, including business rules, workflows, and environment-specific settings.
- Escalate complex issues to engineering teams with complete documentation, technical context, and recommended next steps.
- Review software releases, validate cloud environments, and coordinate deployments with customers.
- Participate in rotating on-call support schedules for customers requiring 24/7 assistance.
- Document technical issues, solutions, and internal knowledge to improve team efficiency and future troubleshooting.
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