Technical Support Engineer
New
J
JobgetherHealthcare Technology
Based in United StatesFull-TimeMiddle
Salary53,560 - 80,340 USD per year
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Job Details
- Experience
- 1–3 years
- Required Skills
- SQLNetworking
Requirements
- Strong knowledge of computer hardware, including workstations, servers, and storage devices.
- Strong understanding of workstation and server operating systems.
- Knowledge of networking infrastructure, communication protocols, and technical troubleshooting methodologies.
- Excellent customer service, documentation, and verbal and written communication skills.
- Ability to prioritize multiple assignments, manage competing requests, and work independently.
- Ability to collaborate effectively with technical teams, customers, and stakeholders at various organizational levels.
- Technical degree or equivalent professional experience; bachelor’s degree in Computer Science, Biomedical Engineering, Software Engineering, Computer Engineering, or Medical Informatics preferred.
- 1–3 years of experience with medical information systems such as RIS, PACS, HIS, or EMR platforms preferred.
- Understanding of clinical workflows within medical imaging environments is a plus.
- Familiarity with database technologies such as SQL, DB2, and Oracle.
- Knowledge of healthcare standards including DICOM and/or HL7.
- Experience with basic scripting languages such as Bash, Korn, VB, Java, or Perl is beneficial.
Responsibilities
- Provide advanced technical support and act as an escalation resource for internal and external customers using healthcare software solutions.
- Troubleshoot and resolve complex technical issues by gathering information, analyzing problems, documenting findings, and implementing effective solutions.
- Manage inbound and outbound customer communications while maintaining clear updates throughout the resolution process.
- Take ownership of customer satisfaction by designing and delivering solutions to challenging technical problems.
- Escalate issues appropriately while coordinating with internal teams and stakeholders to drive timely resolution.
- Maintain detailed records of troubleshooting activities, root causes, and solutions within CRM and knowledge management systems.
- Contribute to internal and customer-facing knowledge bases by documenting best practices and technical resolutions.
- Perform preventative maintenance activities and support remote software upgrades to maintain system reliability.
- Support compliance with security, privacy, quality, and operational policies required in healthcare technology environments.
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