Senior eDiscovery Application Support Engineer
J
JobgetherEDiscovery technology
Based in United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- TroubleshootingCreativity
Requirements
- Strong understanding of the Electronic Discovery Reference Model (EDRM) framework.
- Intermediate to advanced experience with Relativity, NUIX, Reveal, and/or other eDiscovery platforms.
- Experience supporting additional eDiscovery applications such as CloudNine LAW, Brainspace, or iPro.
- Experience with ticket management, issue tracking, and change management processes.
- Ability to troubleshoot complex technical issues across applications and infrastructure environments.
- Strong business awareness and understanding of how technology supports client objectives.
- Strong teamwork, communication, and customer service skills with the ability to work independently.
- Ability to manage multiple priorities, projects, and incidents in a fast-paced environment.
- Willingness and ability to travel up to 10% for client engagements.
- Relativity Infrastructure Specialist or Relativity Certified Administrator certification preferred.
- Nice-to-have: Windows Server Administration, scripting and automation, Microsoft SQL Server, Microsoft IIS, and Microsoft Clustering.
Responsibilities
- Provide frontend and backend support for enterprise eDiscovery applications, including troubleshooting, maintenance, and issue resolution.
- Support platforms such as Relativity, NUIX, Reveal, CloudNine, iPro, Brainspace, and other related technologies.
- Analyze, troubleshoot, and appropriately route technical issues to the correct teams when additional expertise is required.
- Maintain and monitor client application environments to ensure stability, availability, and performance.
- Participate in application upgrade activities, ensuring smooth implementation and minimal disruption.
- Create, update, and maintain internal technical documentation, processes, and procedures.
- Communicate effectively with customers throughout incident lifecycles, providing updates on progress, changes, and planned maintenance.
- Manage service requests and incidents through ticketing systems, ensuring accurate documentation and timely resolution.
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