Senior eDiscovery Application Support Engineer
New
G
GeorgeJonEDiscovery
We are currently only hiring in the USA, Poland, and India for this opportunity.Full-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Creativity
Requirements
- Intermediate to advanced knowledge of Relativity, NUIX, and/or Reveal software platforms
- Understanding of the EDRM Framework
- Ticket management, issue tracking, and change log management experience
- Able to work in a team and communicate effectively with the ability to work independently
- Business awareness regarding customer IT strategy and goals
- Ability to embrace a fast-paced environment and handle multiple projects under pressure
- Ability to travel for client engagements up to 10%
- Relativity Infrastructure Specialist and/or Relativity Certified Administrator (preferred)
- Windows Server Administration (nice-to-have)
- Scripting and Automation experience (nice-to-have)
- Knowledge of Microsoft SQL Server, IIS, and Clustering (nice-to-have)
Responsibilities
- Support eDiscovery applications on the frontend and backend
- Support Relativity, NUIX, Reveal, CloudNine, and iPro software suites, with the ability to triage and route calls to appropriate technicians as required
- Assist in maintaining and monitoring client environments
- Develop in-depth knowledge of the software application catalog and how it relates to the customer’s needs
- Create and edit documentation of internal processes and procedures
- Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages
- Enter all work as service tickets into ConnectWise
- Work through a daily schedule in ConnectWise, entering all time and expenses
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