Senior Infrastructure Support Engineer
New
G
GeorgeJonEDiscovery Infrastructure
We are currently only hiring in the USA, Poland, and India for this opportunity.Full-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Microsoft SQL ServerScriptingNetworkingCreativity
Requirements
- Intermediate knowledge of Relativity, NUIX, and LAW software platforms.
- Windows Server 2012 and above Administration.
- Scripting and Automation skills.
- Microsoft SQL Server expertise.
- Microsoft IIS experience.
- Microsoft Clustering.
- Firewall Administration (SonicWALL preferred).
- Advanced Networking skills.
- Virtualization administration (VMWare preferred).
- Storage expertise (SAN, NAS, DAS).
- Cisco routing and switching experience (Force10 a plus).
- Dell Hardware and Software experience.
- Proficiency in ticket management, issue tracking, and change log management.
- Understanding of the EDRM Framework.
Responsibilities
- Implement and support eDiscovery applications and supporting infrastructure.
- Provide eDiscovery software support, triage, and ticket routing.
- Assist Application Support Engineers with issues and root cause analysis.
- Ensure client environments adhere to George Jon system requirements and best practices.
- Maintain global client environments.
- Develop in-depth knowledge of company offerings in relation to customer needs.
- Assist team members and provide escalation support.
- Create and edit internal process and procedure documentation.
- Communicate incident progress and changes to customers.
- Manage and log work, time, and expenses in ConnectWise.
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