Senior Infrastructure Support Engineer
J
JobgetherEDiscovery
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- CiscoMicrosoft SQL ServerCreativity
Requirements
- Proven experience in infrastructure support, systems administration, or a similar technical engineering role.
- Intermediate knowledge of eDiscovery platforms such as Relativity, NUIX, and LAW.
- Strong experience administering Windows Server environments (2012 and above).
- Experience with scripting, automation, Microsoft SQL Server, and Microsoft IIS.
- Knowledge of Microsoft clustering technologies and enterprise infrastructure management.
- Experience with firewall administration, with SonicWALL experience considered an advantage.
- Advanced networking knowledge, including Cisco routing and switching; Force10 experience is a plus.
- Familiarity with virtualization technologies, particularly VMware.
- Experience managing storage environments including SAN, NAS, and DAS solutions.
- Knowledge of Dell hardware and software environments.
- Experience with ticket management, issue tracking, change management, and documentation processes.
- Understanding of the EDRM framework and its application within eDiscovery environments.
- Willingness and ability to travel internationally when required.
Responsibilities
- Implement, maintain, and support eDiscovery applications and their underlying infrastructure to ensure secure and reliable operations.
- Provide technical support for software platforms, troubleshoot incidents, and efficiently route complex issues to the appropriate teams when required.
- Assist application support teams with issue resolution by performing root cause analysis and recommending effective solutions.
- Maintain client environments according to established system requirements, technical standards, and infrastructure best practices.
- Monitor infrastructure performance, identify potential issues, and support continuous improvements to reliability and scalability.
- Provide escalation support to team members and contribute expertise to resolve advanced infrastructure challenges.
- Create, update, and maintain technical documentation, internal processes, and operational procedures.
- Communicate effectively with customers by providing updates on incidents, planned changes, maintenance activities, and service interruptions.
- Manage service requests, incidents, time tracking, and project activities through ticketing and issue-management systems.
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