Account Manager - Laboratory Services
H
HuzzleLaboratory Services
Philippines. South Africa. Colombia. Mexico. Panama. Argentina, US Central Time (CT); minimum 7-hour overlap between 8:00 AM–5:00 PM CTContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Project ManagementHubSpotAccount ManagementCRM
Requirements
- 3+ years of experience in Account Management, Client Success, or Client Relationship Management.
- Proven track record in a technical, scientific, or highly regulated B2B services environment (e.g., Clinical, Engineering, or Complex Manufacturing).
- Demonstrated experience with commercial accountability, specifically in managing renewals or driving account growth.
- High proficiency in HubSpot for managing pipelines and client data.
- Exceptional written and verbal English communication skills, with the ability to explain complex concepts accurately.
- Strong organizational skills and the ability to manage multiple concurrent projects without sacrificing quality.
- Professional stability and a proactive approach to problem-solving and client retention.
- Willingness to work US Central Time (CT) hours with a minimum 7-hour overlap between 8:00 AM–5:00 PM CT.
Responsibilities
- Act as the primary point of contact for a portfolio of clients, managing expectations and laboratory timelines with precision.
- Own the commercial health of your accounts, including responsibility for renewals, retention, and Net Revenue Retention (NRR).
- Proactively identify opportunities for cross-selling and account expansion by understanding client needs and technical requirements.
- Coordinate multiple active projects simultaneously, ensuring seamless communication between the client and the internal technical team.
- Handle account escalations with empathy and professionalism, resolving issues while maintaining the long-term integrity of the partnership.
- Maintain meticulous records within HubSpot to track client interactions, project status, and revenue forecasts.
- Monitor key performance indicators such as reorder rates, logo churn, and client satisfaction scores.
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