Manager, Client Success
New
G
Garner HealthHealthcare technology
RemoteFull-TimeManager
Salary$125,000 - $150,000 base salary range. This position is also commission eligible.
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Job Details
- Experience
- 3–5 years of experience managing a B2B book of business in a client success or account management capacity, with at least 2-3 years of people management experience
- Required Skills
- Project ManagementPeople ManagementAccount Management
Requirements
- 3–5 years of experience managing a B2B book of business in a client success or account management capacity.
- At least 2-3 years of people management experience.
- Track record of building high-performing teams in a fast-paced environment.
- Experience navigating complex client and broker relationships and managing escalations.
- Data-driven mindset with the ability to use performance data to identify trends and coach to gaps.
- Strong project management and organizational skills.
- Excellent written and verbal communication skills.
- Executive presence to represent the company in senior client and broker settings.
- Proactive, solutions-oriented approach to delivering client experiences.
- Ability to travel up to 30% of the time.
Responsibilities
- Lead, coach, and develop a team of Client Success Managers, providing timely feedback, clear direction, and active support to drive individual and team performance.
- Monitor team-level client health, engagement KPIs, and NPS to identify performance patterns and coach direct reports.
- Support team in navigating complex client and broker relationships, stepping in on escalations and high-stakes conversations as needed.
- Ensure team is executing key workflows, meeting SLAs, and delivering high-quality client experiences.
- Manage a small book of mid-market client and broker relationships directly to maintain client expertise.
- Contribute and execute recommendations to improve team workflows, templates, tools, and processes.
- Represent Garner in virtual and in-person client-facing sessions, including travel up to 30% of the time.
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