Implementation Manager - Client Success
J
JobgetherHealthcare Technology
Based in the United StatesFull-TimeManager
Salary$90,000 - $120,000 per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementMicrosoft Office
Requirements
- 5+ years of experience in the benefits industry, including experience with TPA or PBM environments; medical PBM experience strongly preferred.
- Working knowledge of claims processing, formulary management, rebate programs, benefit configuration, eligibility processes, and testing.
- Experience coordinating implementations involving TPAs, brokers, consultants, and external vendor partners.
- Strong project management skills with the ability to manage multiple clients and initiatives simultaneously.
- PMP certification or similar project management certification is a plus.
- Bachelor’s degree in Business, Pharmacy, Healthcare Administration, or a related field preferred.
- Strong organizational skills with proven ability to manage processes, deadlines, and detailed project requirements.
- Client-focused mindset with a commitment to delivering exceptional service and building trusted relationships.
- Strong analytical and problem-solving skills with the ability to create practical solutions for complex challenges.
- Excellent written and verbal communication skills with the ability to engage technical and non-technical stakeholders.
- Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams.
- Willingness to travel occasionally as needed.
Responsibilities
- Lead the end-to-end onboarding process for new clients, ensuring smooth transitions from sales handoff through implementation completion.
- Partner with clients to understand requirements, configurations, business needs, and implementation objectives.
- Serve as the primary point of contact during implementation, managing communication, resolving issues, and maintaining strong client relationships.
- Develop and maintain detailed implementation plans, including project scope, milestones, timelines, deliverables, and resource requirements.
- Coordinate data integrations with internal teams and external vendor partners to support successful launches.
- Collaborate with Client Success, Sales, Member Experience, Engineering, Product, and Support teams to deliver a consistent client experience.
- Create and maintain documentation covering client configurations, customizations, workflows, and implementation processes.
- Assign project tasks, monitor progress, facilitate team meetings, and provide regular updates to stakeholders.
- Identify implementation risks, develop mitigation strategies, and adapt project plans when challenges arise.
- Conduct post-launch reviews, support client reporting activities, and identify opportunities for continuous improvement.
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