Senior Services Consultant
New
H
HubSpotSaaS / CRM
This role is open in the United States hybrid or remote workingFull-TimeSenior
Salary100,000 - 150,000 USD per year
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Job Details
- Languages
- English & Spanish
- Required Skills
- Project ManagementRESTful APIsChange ManagementSaaSCRM
Requirements
- Fluency in English & Spanish.
- Deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers.
- Experience helping customers drive organizational change.
- Experience driving value conversations to executive teams.
- Excellent oral and written communication skills.
- Strong project management skills and detail-oriented approach.
- Strong technical aptitude with a deep understanding of integrations, APIs, and technical strategy.
- Consultative approach to problem-solving and a customer-first mindset.
- Ability to provide a level of certainty and urgency to customers.
Responsibilities
- Diagnose customer needs based on business objectives and technical requirements.
- Create customized implementation plans and recommend services and/or Solutions Partners based on customers' unique needs.
- Work directly with the customer or partner to define resource needs.
- Establish clear milestones, project plans, and timelines for execution.
- Present plans to the customer's Executive team.
- Influence customer purchase decisions by driving urgency and certainty in recommended solutions.
- Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams.
- Build relationships with accredited Solutions Partners to enhance service quality and partner development.
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