Professional Services Consultant (Self Service)
New
J
JobgetherCybersecurity SaaS
Based in the United StatesFull-TimeMiddle
SalaryCompetitive base salary range of approximately $84,200–$121,000 USD.
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Job Details
- Experience
- 2+ years
- Required Skills
- CybersecurityRESTful APIsNetworkingCRMSaaSGoogle Workspace
Requirements
- 2+ years of experience in technical support, professional services consulting, implementation, or a related technical customer-facing role.
- Experience deploying and supporting enterprise SaaS platforms, preferably within cybersecurity or technology environments.
- Strong understanding of cloud platforms and customer environments, including Microsoft 365 and Google Workspace.
- Knowledge of networking fundamentals, security concepts, and email authentication protocols such as SPF, DKIM, and DMARC.
- Ability to analyze technical issues, troubleshoot efficiently, and translate complex concepts into clear customer-facing guidance.
- Proven ability to manage multiple concurrent projects, prioritize effectively, and meet aggressive deadlines.
- Experience using AI tools to improve workflows, automate repeatable processes, and increase operational efficiency.
- Strong customer empathy with the ability to understand underlying needs and provide practical solutions.
- Familiarity with CRM and customer success platforms for tracking customer activities and deployment progress.
- Knowledge of APIs and integration processes is a plus.
- Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred.
Responsibilities
- Manage a large portfolio of concurrent customer deployments, ensuring accounts reach an activated and value-generating state within targeted timelines.
- Lead implementation workflows through structured communication, self-service resources, and enablement materials while providing additional support when more personalized guidance is needed.
- Monitor deployment progress daily, identify risks or blockers, and prioritize accounts requiring immediate attention.
- Troubleshoot technical deployment challenges related to customer environments and configurations, escalating complex issues with clear documentation when needed.
- Guide customers through activation and adoption of security solutions across cloud-based email environments, helping them implement best practices.
- Identify potential deployment risks, coverage gaps, or adoption challenges and proactively coordinate solutions.
- Maintain visibility across customer accounts by collaborating with internal teams and keeping stakeholders informed on progress and next steps.
- Support continuous improvement initiatives by contributing feedback on deployment processes, documentation, and customer experience programs.
- Maintain high service quality standards and contribute to customer satisfaction goals.
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