Legal Services Consultant
New
E
EveLegal Technology
Remote - USFull-TimeMiddle
Salary$150,000 — $190,000 USD (On Target Earnings including sales bonuses and base salary)
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- 5+ years of Customer Success experience, ideally with mid-size to enterprise accounts.
- Comprehensive knowledge of law firm operations, compliance, and current legal sector trends.
- Mastery of legal tech solutions with the ability to explain complex concepts to non-technical professionals.
- Strong analytical skills with expertise in legal-specific metrics.
- Excellent project coordination and communication skills.
- Experience managing a book of business with $10M - $20M in ARR ownership.
- Strong understanding of SaaS industry dynamics.
- Ability to travel for client visits and industry events.
Responsibilities
- Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients.
- Drive a 15% year-over-year increase in average contract value through strategic upsells and cross-sells.
- Enable teams at firms using Eve in 90 days or less.
- Achieve 90% Case/Matter utilization, increase user engagement, and attain 75% adoption of key features.
- Generate 5+ annual case studies showcasing ROI and develop 3+ new product use cases yearly.
- Provide client feedback to inform product roadmap development.
- Achieve 90%+ retention rate through proactive engagement and support.
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