Patient Onboarding Associate
New
L
Luna Physical TherapyPhysical Therapy
AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV, AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI, PST, CT, ETPart-TimeEntry
Salary16 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1 year
- Required Skills
- Customer serviceGoogle WorkspaceData entry
Requirements
- 1 year of Office Admin experience required.
- Demonstrated customer service and interpersonal communication skills.
- 1 year of call/contact center or high call volume experience preferred.
- Proficiency with Google Suite.
- Highly detail-oriented.
- Ability to multi-task in a fast-paced work environment.
- High School Diploma or equivalent.
- Reliable, high-speed internet access.
- Backup internet option for uninterrupted connectivity.
Responsibilities
- Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
- Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
- Adapt to changing processes, technology, and business priorities.
- Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
- Maintain a distraction-free home workspace with reliable high-speed internet.
- Meet established quality, productivity, and performance expectations.
View Full Description & ApplyYou'll be redirected to the employer's site
