Patient Communications Representative
New
J
JobgetherHealthcare Revenue Cycle
Based in United States, CST (requires one late shift per week from 10:30 AM to 7:00 PM CST)Full-Time
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- Experience in customer service, healthcare administration, medical billing, collections, or a related field preferred.
- Strong verbal and written communication skills, with the ability to explain detailed account information clearly and professionally.
- Ability to build rapport with patients while handling sensitive financial conversations with empathy and discretion.
- Strong problem-solving skills with the ability to research issues and identify appropriate solutions.
- Excellent organizational skills and attention to detail when managing account documentation and patient information.
- Ability to work effectively with technology systems, including customer management platforms and telephone systems.
- Comfortable working independently while meeting productivity and quality expectations in a remote environment.
- Ability to maintain confidentiality and follow healthcare privacy regulations and compliance policies.
- Willingness to participate in ongoing training and adapt to changing procedures and requirements.
- Ability to work the required schedule, including one late shift per week from 10:30 AM to 7:00 PM CST.
Responsibilities
- Communicate with patients regarding outstanding medical accounts, repayment options, and available resolution pathways.
- Provide professional customer service by addressing questions, researching account details, and resolving account-related concerns.
- Contact patients through phone, email, chat, text, and other approved communication channels to obtain payments or establish appropriate payment arrangements.
- Review and update patient demographic and financial information accurately during account interactions.
- Negotiate payment arrangements while following established guidelines and client requirements.
- Perform account research, document findings, and route accounts through appropriate workflows.
- Maintain accurate records of all patient contacts, account activity, and resolutions in accordance with company and regulatory standards.
- Ensure all interactions comply with applicable healthcare privacy, consumer protection, and collection regulations, including HIPAA and FDCPA requirements.
- Meet performance objectives related to productivity, quality, account resolutions, and customer experience.
- Participate in training sessions and continuously develop knowledge of policies, procedures, and industry requirements.
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