Patient Onboarding Associate - Call Center
New
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Luna Physical TherapyPhysical Therapy
AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV, AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI, 8:00 AM–4:30 PM PT, 10:00 AM–6:30 PM CT, 11:00 AM–7:30 PM ETFull-TimeEntry
Salary16 USD per hour
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Job Details
- Experience
- Office Admin experience, 1 year required
- Required Skills
- Customer serviceGoogle WorkspaceData entry
Requirements
- 1 year of office admin experience.
- Experience in call/contact center or high call volume environments (preferred).
- High School Diploma or equivalent.
- Proficiency with Google Suite.
- Exceptional customer service and interpersonal communication skills.
- Highly detail-oriented and ability to multi-task in a fast-paced work environment.
- Must maintain a distraction-free home workspace with reliable high-speed internet.
- Must maintain a backup internet option to ensure uninterrupted connectivity.
Responsibilities
- Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
- Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
- Adapt to changing processes, technology, and business priorities.
- Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
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