Call Center Representative - Roadside Assistance
A
AAAEmergency Roadside Service
United StatesFull-TimeEntry
Salary$18.85/hour, with a scheduled pay increase after 6 months
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Job Details
- Languages
- English/Spanish fluency (assessment provided)
- Required Skills
- Customer serviceMultitasking
Requirements
- Prior customer service experience (Call Center experience preferred).
- Ability to provide excellent customer service in a high-volume call environment.
- Excellent communication skills, both verbal and written.
- Empathy and a strong desire to help those in distress.
- Advanced computer and multi-tasking skills (ability to talk and type at the same time).
- Proficiency in navigating multiple systems and screens.
- Comprehensive understanding of maps, GPS systems, and traffic safety rules.
- Proficiency in Microsoft Teams and Outlook.
- High School diploma, GED or equivalent.
- Dedicated, quiet workspace without interruptions.
- Stable high-speed internet connection (minimum 25 mbps download and 5 mbps upload) via Ethernet.
- Regular attendance in virtual team meetings and training sessions.
Responsibilities
- Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
- Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
- Maintain a compassionate and composed demeanor, especially during high-intensity calls.
- Relay critical information to the internal and external teams to expedite the dispatching process.
- Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
- Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
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