Bilingual Call Center Representative
New
G
Gainwell TechnologiesHealthcare Administration
United StatesFull-TimeEntry
Salary27,200 - 38,900 USD per year
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Job Details
- Languages
- Spanish
- Experience
- 2 or more years
- Required Skills
- Microsoft OfficeProblem SolvingCustomer service
Requirements
- 2 or more years of customer service experience in any industry.
- Proficiency in basic help desk software and computer software.
- Strong proficiency in Microsoft Office applications.
- Strong problem-solving skills to reach effective resolutions.
- Strong customer service skills with emphasis on professional written and oral communication.
- Ability to work effectively on a team and identify appropriate stakeholders for consultation.
Responsibilities
- Provide knowledgeable responses to basic client questions and elevate complex cases as needed.
- Solve client problems, update account history, and follow up to confirm inquiry resolution.
- Adhere to client SLAs and consistently meet production targets.
- Collaborate with team members, management, and clients to resolve inquiries.
- Cross-train new resources in customer service processes.
- Review and recommend changes to procedures and workflows for efficiency.
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