Call Center Representative
New
B
BriljentStaff Augmentation
Wyoming, United States, Pacific TimeFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- DocumentationCustomer serviceData entry
Requirements
- High school diploma or equivalent.
- Ability to consistently work all assigned hours and complete required training according to a Pacific Time schedule.
- Strong verbal and written communication skills.
- Ability to communicate with empathy, patience, and professionalism.
- Comfortable working with computers, web-based systems, and multiple applications simultaneously.
- Strong attention to detail and the ability to document information accurately.
- Ability to follow established procedures and explain information clearly.
- Dependable attendance and punctuality.
- Ability to work independently in a remote environment while remaining engaged with the team.
- Reliable high-speed internet and a quiet, secure workspace suitable for handling confidential information.
Responsibilities
- Respond to inbound calls and other customer inquiries professionally and promptly.
- Provide accurate information regarding program services, application procedures, documentation requirements, and general guidelines.
- Assist customers with navigating program processes and understanding their next steps.
- Review available account or application information and provide appropriate status updates.
- Accurately document customer interactions, questions, and resolutions in designated systems.
- Follow approved scripts, procedures, escalation protocols, and quality standards.
- Maintain confidentiality and protect customers’ personal and sensitive information.
- Meet established expectations for attendance, call quality, productivity, documentation, and customer service.
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