Call Center Representative
D
DigitechHealthcare Billing
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Bilingual (English/Spanish) preferred
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- High School Diploma or Equivalent
- Proficient computer skills including MS Outlook, Word, and Excel
- Minimum typing speed of 40 WPM with accuracy
- Strong problem-solving skills to identify issues and determine resolutions
- Ability to remain calm under pressure in a high-volume environment
- Exceptional attention to detail in documentation and call handling
- Ability to manage workload independently in a remote environment
- Professional communication skills for sensitive conversations
- Bilingual (English/Spanish) preferred
- Familiarity with insurance billing is a plus
Responsibilities
- Answer high volume of incoming patient calls with prompt, courteous, and accurate assistance
- Demonstrate empathy and active listening while addressing patient billing inquiries
- Evaluate caller needs to determine correct resolution paths according to client-specific workflows
- Research and resolve issues by reviewing account details and contacting relevant parties
- Complete follow-up actions such as outbound calls, emails, and faxing requested information
- Maintain detailed and accurate documentation of all calls and actions in the account system
- Adhere strictly to HIPAA regulations and internal compliance standards
- Manage daily workload efficiently to meet or exceed established performance quotas
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