Bilingual Contact Center Representative - IHA Scheduling Team
New
A
AdvantmedHealthcare Information Management
Remote, US, 6 am PST - 6 pm PST Monday through Friday, possible Saturday hoursFull-TimeMiddle
Salary$15-17/hour + PTO & Health Benefits
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual proficiency in English and Spanish is mandatory
- Experience
- 2+ years of call center experience
- Required Skills
- MS OfficeCustomer serviceTime ManagementActive listeningData entry
Requirements
- 2+ years of call center experience in a target-driven environment.
- Bilingual proficiency in English and Spanish is mandatory.
- Proficiency with MS Office applications including Word, Excel, and Outlook.
- Ability to type at least 40 WPM (60 WPM preferred).
- Windows 11 Pro laptop or desktop with video-calling capabilities.
- High-speed and stable internet connection.
- Strong communication, time management, and problem-solving skills.
- Ability to multi-task in a fast-paced environment while on calls.
- Flexibility with schedule between 6 am PST and 6 pm PST, Monday through Friday, with possible Saturday hours.
- Solid work history with evidence of reliability.
Responsibilities
- Answer and make calls to members to book appointments for no-cost In-home Health Assessments.
- Address member needs, complaints, or service issues effectively.
- Respond accurately to callers, explain solutions, and ensure customers feel supported.
- Practice active listening to clarify information and diffuse challenging interactions.
- Utilize software, databases, and scripts to perform job duties.
- Meet or exceed call center metrics while delivering consistent customer service.
- Participate in training and learning opportunities to expand role knowledge.
- Attend video meetings as required.
- Adhere to company policies, procedures, and supervisor directives.
View Full Description & ApplyYou'll be redirected to the employer's site
