Bilingual Contact Center Representative - IHA Scheduling Team
New
A
Advantmed, LLCHealthcare Information
Remote, US, 6 am PST - 6 pm PSTFull-TimeMiddle
Salary$15-17/hour + PTO & Health Benefits
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Spanish
- Experience
- 2+ years of call center experience
- Required Skills
- Microsoft ExcelCustomer serviceMS OfficeActive listeningData entry
Requirements
- Bilingual proficiency in English and Spanish.
- 2+ years of call center experience in a target-driven environment.
- Windows 11 Pro laptop or desktop with video-calling capabilities.
- High-speed and stable internet connection.
- Proficiency in MS Office (Word, Excel, Outlook).
- Typing speed of at least 40 WPM (60 WPM preferred).
- Strong communication, time management, and problem-solving skills.
- Ability to work a flexible schedule between 6 am PST - 6 pm PST, Monday through Friday, with possible Saturday hours.
- Outgoing personality with a sales-oriented approach.
- Commitment to honesty, integrity, and following protocols.
Responsibilities
- Answer and make calls to schedule no-cost In-home Health Assessments.
- Address customer needs, inquiries, and service issues with efficiency and accuracy.
- Engage in active listening to clarify information and support or diffuse callers as needed.
- Build relationships with members and team members based on trust and reliability.
- Utilize software, databases, scripts, and tools to meet or exceed call center metrics.
- Make recommendations for products or services that suit client needs.
- Participate in training and attend required camera-on meetings.
View Full Description & ApplyYou'll be redirected to the employer's site
