Contact Center Representative II
New
F
Florida Cancer Specialists & Research InstituteHealthcare
Florida - RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ years' experience in the Health Care preferred.
- Required Skills
- Microsoft ExcelCustomer serviceData entryPowerPointEHR
Requirements
- High School Graduate or Equivalent.
- 1+ years of experience in healthcare preferred.
- Call center experience preferred.
- Proficient with computer programs including Email, PowerPoint, Excel, and Word.
- Ability to work with EHR (Electronic Health Records) systems.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Demonstrated ability to multitask and work independently or in a team.
- Ability to handle sensitive and confidential data.
- Proven ability to train and audit others.
- Willingness to comply with all company, state, and federal policies.
Responsibilities
- Handle inbound and outbound calls for multiple clinics and route to appropriate teams.
- Schedule appointments for clinic services, internal and external radiology, and other medical visits.
- Perform new patient registration by inputting demographic and insurance information.
- Verify patient data and insurance information to ensure accurate billing.
- Collect patient payments according to standard operating procedures.
- Document and update patient information in the EHR system.
- Fill patient cancellation slots to maintain practitioner schedules.
- Maintain individual and departmental performance metrics and KPIs.
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