Telesales Vendor Senior Manager
New
C
Clover HealthHealthcare Insurance
Remote - USAFull-TimeManager
Salary$107,700 — $140,000 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of relevant experience with Medicare Advantage or Health Insurance; 3+ years of experience managing a telesales team / vendor
- Required Skills
- Data AnalysisRelationship managementCRM
Requirements
- 5+ years of relevant experience with Medicare Advantage or Health Insurance.
- 3+ years of experience managing a telesales team or vendor.
- High level of relationship management experience.
- Proven experience in managing external sales partners.
- Strong proficiency in CRM and telephony systems.
- Ability to manage staffing and headcount projections.
- Experience with contract negotiations.
- Demonstrated ability to drive conversion rates and meet CAC targets.
- Commitment to high compliance standards in sales.
- Passion for using data and technology to track sales funnels and inform strategy.
Responsibilities
- Oversee Clover’s Telesales program, including sales and retention goals.
- Manage external Telesales partners, including training, performance, and compliance.
- Manage staffing and headcount projections to meet sales targets and budget.
- Lead development of reporting dashboards and technology improvements for CRM and telephony systems.
- Lead contract negotiations with Telesales-related vendors.
- Perform daily silent monitoring of telesales reps to ensure high performance.
- Ensure telephony systems are configured properly and operational.
- Develop processes to manage inbound and outbound lead funnels.
- Provide feedback loop for telephonic activity to refine sales strategies.
View Full Description & ApplyYou'll be redirected to the employer's site
