Telesales Vendor Senior Manager
New
C
Clover HealthHealth Insurance
Remote-first culture, enabling collaboration with global teamsFull-TimeManager
Salary$107,700 — $140,000 USD
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Job Details
- Experience
- 5+ years of relevant experience with Medicare Advantage or Health Insurance; 3+ years of experience managing a telesales team / vendor.
- Required Skills
- Data AnalysisRelationship managementCRM
Requirements
- 5+ years of relevant experience with Medicare Advantage or Health Insurance.
- 3+ years of experience managing a telesales team or vendor.
- High level of relationship management experience.
- Proficiency in using technology to track sales funnels and inform sales approaches.
- Strong understanding of sales compliance standards.
- Ability to manage budget and staffing headcount projections.
- Experience with contract negotiations.
Responsibilities
- Manage the external Telesales partner, including training, performance tracking, conversion rate, and CAC targets.
- Oversee headcount projections and ensure optimal staffing levels to meet sales and compliance goals.
- Develop reporting dashboards and drive technology improvements within CRM and telephony systems.
- Lead contract negotiations with telesales-related vendors.
- Perform silent monitoring of telesales reps and generate daily report cards.
- Develop and refine processes for the inbound and outbound lead funnel.
- Analyze and report on telephonic activity to surface insights and risks to sales leadership.
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