Senior Manager of Provider Experience
New
B
BetterHelpMental Health
US - Remote, We operate on PST and candidates in any time zone are welcome to apply.Full-TimeManager
Salary$125,000 - $150,000
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years of experience, with at least 3 years in direct management
- Required Skills
- Data AnalysisPeople ManagementCross-functional Team LeadershipLooker
Requirements
- 10+ years of professional experience.
- Minimum of 3 years in direct management.
- Senior Manager-level experience with a track record of leading and developing teams.
- Strong people management skills with experience coaching diverse experience levels.
- Experience in healthcare operations or a related environment.
- General understanding of provider workflows and dynamics.
- Strong operational mindset with experience building or improving processes and systems.
- Proven ability to work cross-functionally and influence stakeholders.
- Comfortable navigating ambiguity and building within evolving or undefined areas.
- Analytical thinker with experience using data and reporting to inform decision-making.
Responsibilities
- Lead and develop a team focused on provider-facing initiatives across Provider Experience and Incentives.
- Define how Provider Experience fits within the company and clarify ownership of provider-facing workflows.
- Oversee and enhance the Help Scout ticketing system, including intake, triage, and workflow management.
- Build and mature the provider advocacy function to surface and act on provider feedback.
- Develop reporting and insights by leveraging data from systems such as Help Scout and Looker.
- Partner cross-functionally to identify, scope, and transition provider-related work into the appropriate teams.
View Full Description & ApplyYou'll be redirected to the employer's site
