Senior Manager of Provider Experience
New
B
BetterHelpMental Health
We operate on PST and candidates in any time zone are welcome to apply., PSTFull-TimeManager
Salary$125,000 - $150,000 base salary range
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Job Details
- Experience
- 10+ years of experience, with at least 3 years in direct management
- Required Skills
- Project ManagementData AnalysisPeople ManagementLookerProcess improvement
Requirements
- 10+ years of experience, with at least 3 years in direct management.
- Senior Manager-level experience with a track record of leading and developing teams.
- Strong people management skills, with the ability to coach and support team members.
- Experience in healthcare operations or a related environment.
- General understanding of provider workflows and dynamics.
- Strong operational mindset with experience building or improving processes and systems.
- Proven ability to work cross-functionally and influence stakeholders.
- Comfortable navigating ambiguity and building within evolving or undefined areas.
- Analytical thinker with experience using data and reporting to inform decision.
Responsibilities
- Lead and develop a team focused on provider-facing initiatives across Provider Experience and Incentives.
- Define how Provider Experience fits within the company and clarify ownership of provider-facing workflows.
- Oversee and enhance the Help Scout ticketing system, including intake, triage, and workflow management.
- Build strong cross-functional relationships to ensure seamless execution across touchpoints.
- Champion the provider perspective and mature the provider advocacy function.
- Analyze data from systems like Help Scout and Looker to drive continuous improvement.
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