Healthcare Appointment Setter & Patient Engagement Specialist
W
Winning AssistantsHealthcare
Philippines, 10:00 AM - 7:00 PM EDTFull-TimeMiddle
Salary$5 - $7 per hour, depending on experience
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Job Details
- Languages
- English
- Required Skills
- Microsoft OfficeGoogle WorkspaceCRM
Requirements
- Experience in healthcare, wellness, medical spa, aesthetics, or a similar patient-focused environment.
- Proven experience in appointment setting, patient coordination, or customer service.
- Ability to perform 20–30+ outbound calls per day.
- Excellent professional English communication and relationship-building skills.
- Experience using CRM or scheduling systems.
- Understanding of HIPAA and strong attention to detail.
- Must be able to provide an NBI Clearance and/or Local Police Clearance.
- Must be available for video meetings with camera on.
- Reliable laptop/desktop with stable internet (min 25 Mbps).
- Must have a noise-canceling headset and working webcam.
- Proficiency in Google Workspace and Microsoft Office.
Responsibilities
- Follow up with new patient leads via phone, text, and CRM.
- Guide patients through the booking process and convert inquiries into consultations.
- Conduct intake calls, collect health information, and verify paperwork.
- Update patient charts and CRM documentation accurately.
- Follow up with patients post-appointment to address concerns and document feedback.
- Re-engage inactive patients through outreach regarding promotions and treatments.
- Maintain accurate records and provide general administrative support.
- Schedule social media posts and respond to online messages.
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