Associate Account Manager
New
T
TalkspaceMental Health
New York, NY (Remote), Eastern TimeFull-TimeMiddle
Salary60,000 - 70,000 USD per year
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Job Details
- Experience
- 1+ years
- Required Skills
- Project ManagementData AnalysisSalesforceHubSpotAccount ManagementCRM
Requirements
- 1+ years of experience in account management, client success, or sales, with a focus on Payor accounts.
- Experience in B2B2C mental health-related industries is highly preferred.
- Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives.
- Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously.
- Experience with CRM software (e.g., Salesforce, HubSpot).
- Proven ability in data-driven decision-making.
- Results-oriented with a passion for driving business growth.
- Proactive, self-motivated, and able to work independently in a fast-paced environment.
- Empathetic and customer-focused approach.
Responsibilities
- Develop and maintain strong relationships with key stakeholders at clients, ensuring high customer satisfaction and retention.
- Serve as the main point of contact for existing accounts, providing exceptional service and support to meet their needs.
- Liaise between the Account Management team and Payor Success team to drive consistent partner engagement.
- Collaborate with Sales, Marketing, Product, and Finance teams to ensure alignment on client needs and product offerings.
- Drive account growth by identifying upsell and cross-sell opportunities.
- Lead quarterly business reviews (QBRs) with clients to demonstrate value and identify expansion opportunities.
- Ensure contract renewals and manage annual rate increases.
- Monitor client engagement, utilization, and account health metrics using CRM software.
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