- Manage a scaled customer portfolio using customer metrics, health signals, lifecycle stages, and repeatable engagement plays.
- Build relationships with customer champions and help them communicate security outcomes to technical and executive stakeholders.
- Drive onboarding and adoption through targeted email programs, webinars, office hours, product education, customer resources, and focused outreach.
- Help customers connect NodeZero capabilities and assessment workflows to their security priorities.
- Translate NodeZero results and technical findings into business priorities, remediation actions, and next steps.
- Monitor customer activity, assessment completion, finding follow-through, engagement, support needs, risks, and renewal timing.
- Identify at-risk or under-adopting customers, execute intervention plans, and maintain ownership through resolution.
- Document customer outcomes, usage trends, adoption progress, risks, and opportunities to support renewals and expansion.
- Create and improve repeatable onboarding, adoption, renewal-readiness, and re-engagement programs.
- Share actionable customer feedback and coordinate technical help or escalations with internal teams.
CybersecurityAccount ManagementCRM+3 more