Product Owner / Business Analyst
New
O
OpenTentNonprofit Data/Salesforce
Work remotely, or from our offices in Brooklyn or Denver.Full-TimeMiddle
Salary100,000 - 120,000 USD per year
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Job Details
- Experience
- 3+ years as a Salesforce Business Analyst or Product Owner
- Required Skills
- AgileBusiness AnalysisProduct ManagementSalesforceSCRUMChange Management
Requirements
- 3+ years as a Salesforce Business Analyst or Product Owner
- 1+ years experience with Salesforce NPSP or Nonprofit Cloud in a consulting context
- 1+ years working directly with nonprofit organizations
- 1+ years of change management experience
- Demonstrated experience working within Agile/Scrum methodology
- Demonstrated experience working with LLM tools such as Claude, Copilot, ChatGPT, or Gemini
- Experience defining KPIs and leading teams to achieve outcomes
- Comfortable managing ambiguous, fast-moving projects across multiple clients simultaneously
- Experience managing expectations from C-suite and senior stakeholders
- Excellent verbal, email, and visual communication skills
- Strong meeting facilitation skills
Responsibilities
- Partner with clients, the Project Manager, and team of Engineers to define each client’s Quarterly Priorities
- Lead requirement gathering sessions with clients to build a backlog of work and document client processes
- Lead ongoing backlog refinement: document projects into Epics, break Epics into User Stories, and ensure stories detail all acceptance criteria before entering sprints
- Lead expectation setting on work deliverables with clients and ensure alignment on MVP solutions
- Support client-facing UAT, training, and change management as needed
- Develop and own project artifacts, such as process maps, to support user adoption
- Oversee system rollouts to support comprehensive client adoption
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