- Serve as a liaison between operational stakeholders and the Information Systems Department to ensure business needs are effectively represented.
- Support the ongoing operations, optimization, and enhancement of assigned Epic applications.
- Analyze business processes, workflows, and system requirements to identify opportunities for improvement.
- Collaborate with operational leaders, end users, application teams, and technical resources to understand business needs and develop effective solutions.
- Participate in requirements gathering, workflow analysis, system design, testing, issue resolution, and implementation activities.
- Evaluate the impact of Epic system changes on existing workflows and downstream processes.
- Maintain appropriate documentation related to requirements, workflows, system changes, testing, and operational processes.
- Support Epic upgrades, enhancements, implementations, and other system initiatives as assigned.
Business Analysis