Apply📍 United States
🧭 Full-Time
💸 37.87 - 66.28 USD per hour
🔍 Healthcare
- Bachelor’s degree in Accounting, Business Administration, Health Administration, Finance, or a related field OR 15 years of direct management experience in hospital receivables within an academic health system.
- Minimum of 7 years of progressive experience in financial operations or hospital receivables management within a healthcare setting.
- At least 4 years of direct supervisory or management experience.
- Strong background in customer service operations within a healthcare business office or revenue cycle setting.
- In-depth knowledge of the complete revenue cycle process.
- Proficiency with Epic and call center systems, including metrics and performance dashboards.
- Understanding of payer contracts and insurance reimbursement practices.
- Demonstrated success in coaching teams, driving performance, and fostering positive workplace culture.
- Exceptional interpersonal, communication, and conflict resolution skills.
- Proven ability to influence and collaborate at all levels of the organization.
- Manage day-to-day operations of the Customer Service Team for physician billing within Patient Financial Services.
- Hire, train, mentor, and retain a team of representatives with a high degree of empathy and professionalism.
- Monitor call center performance using call distribution systems and reporting tools to track and improve team metrics.
- Ensure timely and effective resolution of patient billing inquiries while upholding quality service standards.
- Collaborate with cross-functional teams, including registration, coding, billing, and IT to resolve systemic issues and improve processes.
- Develop and implement training and quality assurance programs to ensure consistent service delivery.
- Analyze service trends and develop strategies to optimize customer satisfaction and operational efficiency.
- Maintain a deep understanding of payer contracts, billing regulations, and reimbursement practices.
- Leverage Epic and other patient accounting systems to support issue resolution and improve transparency.
- Establish and maintain strong working relationships with internal and external stakeholders, including hospital leadership.
- Produce and present performance reports, identify areas of improvement, and drive strategic initiatives within the team.
LeadershipSQLCross-functional Team LeadershipCommunication SkillsCustomer serviceReportingTrainingTeam managementProcess improvementFinancial analysisBudget management
Posted 8 days ago
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