- Partner with clients, the Project Manager, and team of Engineers to define each client’s Quarterly Priorities
- Lead requirement gathering sessions with clients to build a backlog of work and document client processes
- Lead ongoing backlog refinement: document projects into Epics, break Epics into User Stories, and ensure stories detail all acceptance criteria before entering sprints
- Lead expectation setting on work deliverables with clients and ensure alignment on MVP solutions
- Support client-facing UAT, training, and change management as needed
- Develop and own project artifacts, such as process maps, to support user adoption
- Oversee system rollouts to support comprehensive client adoption