SF Functional Lead Analyst
New
C
CognizantIT Services
Remote position open to qualified applicants in the United StatesFull-TimeLead
Salary$80,000p.a - $105,000 p.a.
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Job Details
- Experience
- 8+ years
- Required Skills
- Business AnalysisSalesforceStakeholder management
Requirements
- 8+ years of Salesforce functional/business analyst delivery experience, including at least 3 years leading migration initiatives.
- Strong functional expertise in Sales Cloud, Service Cloud, core Salesforce objects, and Email-to-Case functionality.
- Experience in process modelling, backlog management, data validation, user acceptance testing (UAT), and change readiness activities.
- Possession of Salesforce certifications such as Administrator, Business Analyst, Sales/Service Cloud, and App Builder.
- Excellent communication and stakeholder management skills.
- Manufacturing industry experience is a plus.
- Demonstrated ability to lead cross-functional teams.
- Advanced proficiency in coordinating readiness and Hypercare activities.
- Experience with legacy system transitions and cutover planning.
Responsibilities
- Lead process design workshops and map future Sales/Service journeys across all three user groups.
- Create user stories, acceptance criteria, and traceability matrices while distinguishing out-of-the-box (OOB) scope from exceptions.
- Own system integration testing (SIT) and user acceptance testing (UAT) scenarios, business validation, defect triage, smoke tests, and sign-offs.
- Coordinate readiness activities including persona management, access provisioning, training inputs, cutover planning, legacy transition, and Hypercare support.
- Manage backlog, data validation, and change readiness activities to ensure successful Salesforce implementations.
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