Customer Success Specialist (Morning Schedule)
J
JobgetherIGaming
Flexibility to work from Europe, 06:30 to 15:30 Kyiv timeFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent written and spoken English
- Required Skills
- Problem SolvingTime ManagementAccount ManagementCustomer support
Requirements
- Fluent written and spoken English with excellent verbal and written communication skills.
- Previous experience in customer success, customer support, account management, or a similar customer-facing role.
- Strong interpersonal skills with the ability to build trust and maintain positive customer relationships.
- Proven ability to handle customer objections, resolve issues, and deliver solutions in a professional and empathetic manner.
- Sales-oriented mindset with the ability to identify customer needs and promote relevant products or services.
- Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
- Resilient, proactive, and customer-focused approach with strong problem-solving abilities.
- Willingness to learn new tools, processes, and products in a dynamic environment.
- Availability to work a fixed morning schedule from 06:30 to 15:30 Kyiv time, Monday to Friday.
Responsibilities
- Deliver high-quality, personalized support to customers through email, phone, and other communication channels.
- Build strong customer relationships by understanding individual needs, preferences, and engagement patterns.
- Promote campaigns, tournaments, loyalty programs, and other customer engagement initiatives to increase participation and satisfaction.
- Conduct customer interviews and collect feedback to identify opportunities for improving products, services, and the overall user experience.
- Support retention initiatives by encouraging customer loyalty and helping users progress to higher-value customer segments.
- Handle customer objections professionally, resolve inquiries efficiently, and provide guidance throughout the customer journey.
- Assist customers with account verification and other administrative processes when required.
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