Onboarding Guest Experience Coordinator
New
C
CloudbedsHospitality Software
Location: Philippines, 10:00 AM – 10:00 PM UTCFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish and/or Portuguese
- Experience
- 2 years
- Required Skills
- SalesforceTechnical supportCRM
Requirements
- 2 years of experience in technical support or a customer-facing onboarding role.
- Proficiency in Spanish and/or Portuguese.
- Strong technical aptitude with the ability to understand data flows across integrations.
- Proven high emotional intelligence and trust-building skills.
- Strong organizational skills and ability to manage active support queues.
- Ability to synthesize and share customer insights across cross-functional teams.
- Experience with WhatsApp Business API template approvals and connectivity.
- Familiarity with A2P 10DLC compliance or carrier number porting processes.
- Experience working with Twilio or similar CPaaS platforms.
Responsibilities
- Configure and activate client messaging channels and phone integrations.
- Manage A2P 10DLC registrations and navigate complex local regulatory landscapes.
- Troubleshoot and fine-tune messaging channels, including Hosted SMS and WhatsApp Business API integrations.
- Execute critical customer follow-ups and monitor onboarding milestones in Salesforce.
- Utilize automation and AI tools to handle administrative tasks and repetitive technical inquiries.
- Maintain accurate records of account activities, compliance statuses, and technical health in the CRM.
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