Onboarding Guest Experience Coordinator
New
C
CloudbedsHospitality Software
Location: Philippines, 10:00 AM – 10:00 PM UTCFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish and/or Portuguese
- Experience
- 2 years of experience in technical support or a customer-facing onboarding role
- Required Skills
- SalesforceTechnical support
Requirements
- 2 years of experience in technical support or a customer-facing onboarding role.
- Fluency in Spanish and/or Portuguese.
- Strong emotional intelligence and trust-building skills.
- Ability to work effectively in a high-pressure, fast-paced environment.
- Experience picking up new systems and understanding technical data flows.
- Comfortable working within a 10:00 AM – 10:00 PM UTC shift.
- Proficiency in organizational and proactive task management.
- Hands-on experience with WhatsApp Business API is preferred.
- Familiarity with A2P 10DLC compliance or carrier number porting processes is a plus.
- Direct experience with Twilio or similar CPaaS platforms is preferred.
Responsibilities
- Manage A2P 10DLC registrations and navigate complex local regulatory landscapes.
- Troubleshoot and configure messaging channels including Hosted SMS and WhatsApp Business API.
- Resolve template approval blockers and message delivery failures.
- Execute customer follow-ups and monitor onboarding tasks within Salesforce.
- Utilize automation and AI tools to handle administrative and repetitive technical inquiries.
- Maintain accurate records of account activities and compliance statuses in the CRM.
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